What is collected
By navigating the network or any of the sites, signing up our sites or communicating with the our Tech Support department, we collect information provided such as name, email, zip, payment method details, IP address and login details (username and password). If users send personal correspondence via email or tickets, this information will be maintained as a record of correspondence.
By signing up with personal information or by the continued use and browsing of our network and/or site(s) users are consenting to our processing of said information, communication with and analysis of the information provided.
Why We Collect this Information
We use this information to provide users access to our network and/or site(s), to process user authorized payments, communicate receipts, troubleshoot problems, resolve disputes, enforce any agreements or policies, and to facilitate viewing of our network and/or site(s). We may use the information collected to improve marketing, analyze site usage, customize site layout and provide information about our network and/or site(s) to its users.
All personal information regarding users will be encrypted and retained in a secure manner. Any payment method details (i.e. credit card details) will only be retained for two (2) years after the last date of being processed or after it has expired, whichever is later and this is handled by ccbill.com at all times.
Who May Receive User Information
At no time will we sell or trade your information or email address with any party. At no time will we spam your email or send things via mail to your home address.
We may disclose information collected if required by law, court order or other governmental authority.
In the event of a change of ownership (merger, acquisition, sale of assets) We reserve the right to transfer all user information collected in connection with our network and/or site(s) to such separate entity.
Users may NOT opt out of receiving emails regarding account details such as responses to questions or membership purchase receipts. Users must directly contact CCbill if they wish to cancel their membership at https://support.ccbill.com
Users have the right to withdraw their consent to processing the personal information necessary to provide access to our network and/or site(s) (such as debiting their payment method, streaming or downloading video and images, interacting with the website as a member). Users must contact CCbill Client Relations by telephone, email or chat to withdraw this consent. Please note this will remove all access to our network and/or site(s).
Users have the right to change their payment method where applicable (for example if their credit card expired or they wish to change the credit card associated with their Membership)
Users who wish to make a change other personal information (rectification) must create a new membership. Such users are solely responsible to cancel the initial membership they wanted to change when creating a new membership. That should be done at https://support.ccbill.com
Users have the right to complain to the supervisory authority in their country
How to control cookies
Assistance in managing cookies may be found through the following browser links, choose a corresponding browser from the list and follow the instructions
Please remember disabling or refusing cookies may lead to many services on our network and/or site(s) being unavailable
We take reasonable precautions against external threats to maintain security of any information obtained from and about users, and to protect against the loss, misuse and alterations of information under Our control. Our third party payment processors provide users with a secure web page through which billing information is submitted when purchasing a membership.All personally identifiable information held by Us is stored in a secure location (behind a firewall with limited administrative access).
user login information must be protected by the user. We advise all users NOT to share username or password details with anyone as this will instantly compromise and close your account. It is the user's responsibility to keep password information confidential. A user's account may be deactivated for abuse if We assess a user's login details have been used by someone other than the registered user to our network and/or site(s).
We encourage users to read their policies, terms and conditions as they are not the same as ours.
Personal information collected on and/or through our network and/or site(s) is stored and processed in Canada, the Netherlands or the United States. By using our network and/or site(s) users consent to any transfer of such information outside the country in which they reside or access our network and/or site(s) and to be bound by the laws of Canada or the United States - where personal information may be stored.
Any questions regarding credit card or other billing matters, please feel free to contact CCbill.com at https://support.ccbill.com